Five key steps to make shared services a success

Arvato white paper and Department for Transport (DfT) case study on delivering standardisation, efficiencies and digital transformation across central government back-office processes.

Delivering on the promise of high quality public services has never been more challenging for central government: The 2017 Efficiency Review has called for departments to make further reductions of between 3-6% from their budgets by 2020; at the same time, demand for public services is continuing to grow, driven by an ageing population and economic uncertainty.

As a result, there has been a growing push to find new efficiencies and solutions. Sharing services has long been championed as one such solution. By standardising processes, underpinned by technology, across back office services like HR, payroll, finance and procurement, shared services can deliver genuine business transformation and efficiencies for a range of government departments.

Learning from our experience of providing shared services to UK public and private sector organisations, as well as global brands, we’ve pulled together our key lessons learnt in a new white paper and case study.

Readers of the white paper will learn:

  • Which benefits a true shared services model can deliver
  • The five key steps organisations embarking on a shared services journey should consider
  • How to pick the right technology platform to underpin the services
  • What an ideal approach to transition and migration could look like
  • Which key security accreditations to consider

The paper also includes a case study from the Department for Transport (DfT), outlining how the department implemented shared services to deliver cost savings, improve services for the public, and achieve true business transformation.

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Ahmed Aboukar
Business Development
Arvato CRM Solutions UK