Arvato CRM Solutions has secured a brand-new contract with Dudley Metropolitan Borough Council to use automation to transform its accounts payable department.
Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS).
Authored by Richard Husband, Public Sector Development Director. In an environment where central government departments and local authorities have access to more channels and data than ever before, there’s a huge opportunity to use personalised outbound communication to delight citizens. Done well, it will turbocharge service quality and even save time and money.
We’ve been appointed to the UK Government’s new Digital Outcomes 6 framework, which will allow public sector organisations to access our specialist digital expertise and solutions through a flexible approach to procurement.
Our Shared Service Centre in Swansea, which provides standardised back-office services for around 22,500 civil servants has retained its Customer Service Excellence (CSE) accreditation for five consecutive years.
We’ve been named as a supplier on Crown Commercial Service’s (CCS) four-year Contact Centre and Business Services (RM6181) framework, which will allow public sector organisations to access our expertise in supporting citizens and unlocking back-office efficiencies through our technology-led solutions.
Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience Centre for the Department for Education (DfE)
Our Shared Service Centre in Swansea has won the accolade of ‘Shared Service Centre of the Year’ at the coveted 2020 Welsh Contact Centre Awards, after being shortlisted for four categories. This follows a year of high performance, securing a significant contract extension and achieving industry-leading technology and customer service accreditations.
Our Shared Service Centre in Swansea, which provides standardised back-office services to 19,000 civil servants has retained its Customer Service Excellence accreditation for a fourth consecutive year, following an annual review.
We’ve been appointed to the UK Government’s two-year Automation Marketplace DPS (RM6173) framework, which enables public sector organisations to access our expertise to deliver intelligent automation solutions and consultancy across their front and back office services.
