What are today’s automotive CX imperatives?

Authored by David Morton, Sales and Solutions Director, Arvato CRM Solutions. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.

Deliveries and returns: Can your brand meet CX expectations

Authored by Mike Stewart, Business Development Director. Customers want retailers to tell them the status of an order or return immediately and on their channel of choice. Not every brand is equipped to deliver. How can retailers adapt to make sure they’re ahead of the pack?