We’re excited to be hosting a customer experience webinar – ‘Balancing digital harmony: Finding the sweet spot between technology and the human touch for exceptional CX’ – in partnership with The Customer Experience Foundation, on Thursday 26th October.
Colin Gittens, our Director of Operations, spoke alongside changemaker to AM Online about how the agency model is inevitable in the automotive industry. They discussed how it’s not a matter of if traditional OEMs join in, but when; why we’re starting to see this shift now and what the key ingredients for success are.
Experts from across the sector – from leading online fashion retailers and consumer banking companies, to start-up disrupters and a beauty membership service – all joined together to discuss the current challenges and opportunities for customer and employee experience at Customer Experience Foundation (CXFO)’s roundtable, hosted in partnership with Arvato CRM Solutions.
David Morton, Sales & Solutions Director at Arvato CRM Solutions, spoke to AM Online about how agency models are turning traditional vehicle purchasing models on their head – and with it, demanding new thought to the customer experience. How can brands deliver the service that today’s drivers expect – and that will keep them coming back for more?
The ability to deliver a hyper-personalised service is an imperative for brands across the mobility sector. Not only does it improve the quality of customer experience, but for many customers it’s a ‘make-or-break’ factor in deciding which services they’ll engage with and who they continue to purchase from.
Authored by David Morton, Sales and Solutions Director, Arvato CRM Solutions. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.
Experts from across the automotive industry came together to discuss how organisations from across the ecosystem are preparing for the future of the sector at changemakers inaugural Mobility Forum, hosted in partnership with Arvato CRM Solutions and in aid of charity partner, the Turing Trust.
Our Complaints Team Leader, Mark Page, has been named as a finalist in the ‘Complaints Manager of the Year’ category at the 2022 UK National Contact Centre Awards.
Arvato CRM Solutions has secured a contract extension with BMW Group to provide multichannel customer services in the UK and Ireland following another successful year in partnership.
Our Shared Service Centre in Swansea, which provides standardised back-office services for around 22,500 civil servants has retained its Customer Service Excellence (CSE) accreditation for five consecutive years.
