We’re excited to announce that we’ve been awarded silver in two award categories for the UK Contact Centre Forum (UKCCF) Awards – ‘Large Contact Centre of the Year’ and ‘Employee Engagement Strategy of the Year’.
We were lucky enough to have the chance to interview Sarah Burnett, Tech Evangelist at KYP.ai and renowned tech analyst, as well as the author of ‘The Autonomous Enterprise – Powered by AI’, published by BCS, the Chartered Institute for IT.
We’re excited to be hosting a customer experience webinar – ‘Balancing digital harmony: Finding the sweet spot between technology and the human touch for exceptional CX’ – in partnership with The Customer Experience Foundation, on Thursday 26th October.
We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes.
Our Director of Operations, Colin Gittens, spoke to Retail Week about something rarely discussed – how providing an outstanding customer experience can’t come at all costs for retailers and how brands can deliver sustainable CX value.
Our Intelligent Automation Practice Lead, Mike Stewart, spoke to The Business Desk about the importance of communication for embracing digital disruption, rather than fearing it, in order for organisations implementing new technologies and ways of working to be successful.
Colin Gittens, our Director of Operations, spoke alongside changemaker to AM Online about how the agency model is inevitable in the automotive industry. They discussed how it’s not a matter of if traditional OEMs join in, but when; why we’re starting to see this shift now and what the key ingredients for success are.
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI (artificial intelligence) offering.
We were shortlisted for two awards at the 2023 Digital Technology Leaders Awards, for ‘Best Automation Project’ and ‘Best Not-For-Profit Digital Project’ – and following the award ceremony this month, we’re ecstatic to say we were ‘highly commended’ for the ‘Best Not-For-Profit Digital Project’.
Experts from across the sector – from leading online fashion retailers and consumer banking companies, to start-up disrupters and a beauty membership service – all joined together to discuss the current challenges and opportunities for customer and employee experience at Customer Experience Foundation (CXFO)’s roundtable, hosted in partnership with Arvato CRM Solutions.
