We’re excited to announce that we’ve been awarded silver in two award categories for the UK Contact Centre Forum (UKCCF) Awards – ‘Large Contact Centre of the Year’ and ‘Employee Engagement Strategy of the Year’.
We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes.
We were shortlisted for two awards at the 2023 Digital Technology Leaders Awards, for ‘Best Automation Project’ and ‘Best Not-For-Profit Digital Project’ – and following the award ceremony this month, we’re ecstatic to say we were ‘highly commended’ for the ‘Best Not-For-Profit Digital Project’.
We’ve strengthened our leadership team with two senior board appointments to support continued growth, following new contract wins. Their arrival, in addition to a number of strategic client wins, underlines the strength of our proposition for both our people and partners. Their expertise will help us build on this momentum and drive further growth and innovation across the markets we operate in.
We’ve been named as a finalist for three categories in the UK National Contact Centre Awards 2023, following a year of strong performance with continued growth, senior appointments and a string of new contract wins. This is the second consecutive year that we’ve been shortlisted for these prestigious awards.
We’ve won Bronze for ‘Most Effective Employee Engagement Approach’ at the European Contact Centre & Customer Service Awards (ECCCSAs). This is the second year in a row that Arvato has been recognised at these coveted awards and was also shortlisted for the ‘Outsourced Contact Centre of the Year’.
We’ve continued our streak of award success, taking home Silver for the ‘Employee Engagement Strategy of the Year’ and Bronze in the ‘Large Contact Centre of the Year’ category at this year’s UK National Contact Centre (UKCCF) Awards.
Our Complaints Team Leader, Mark Page, has been named as a finalist in the ‘Complaints Manager of the Year’ category at the 2022 UK National Contact Centre Awards.
Our ‘Be 100% You Every Day’ internal communications and employee engagement strategy has won the ‘Best internal communications strategy’ at the Engage Awards 2021.
We’ve won the bronze award for the ‘Outsourced Contact Centre of the Year’ at the coveted 2021 European Contact Centre & Customer Service Awards (ECCCSAs). This follows a year of high performance, including accelerating a two-year transformation plan into two months, ensuring operational resilience for our clients, while simultaneously improving the quality, speed, and effectiveness of services.
