Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner
Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS).
Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS).
We were lucky enough to have the chance to interview Sarah Burnett, Tech Evangelist at KYP.ai and renowned tech analyst, as well as the author of ‘The Autonomous Enterprise – Powered by AI’, published by BCS, the Chartered Institute for IT.
Our Director of Operations, Colin Gittens, spoke to Retail Week about something rarely discussed – how providing an outstanding customer experience can’t come at all costs for retailers and how brands can deliver sustainable CX value.
Our Intelligent Automation Practice Lead, Mike Stewart, spoke to The Business Desk about the importance of communication for embracing digital disruption, rather than fearing it, in order for organisations implementing new technologies and ways of working to be successful.
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI (artificial intelligence) offering.
We hosted a roundtable at the Third Sector C-Suite Summit, to discuss how Robotic Process Automation (RPA) can help charities deliver time-efficient savings sustainably to focus on their mission. Read the Third Sector write-up here
The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.
Authored by Richard Husband, Public Sector Development Director. In an environment where central government departments and local authorities have access to more channels and data than ever before, there’s a huge opportunity to use personalised outbound communication to delight citizens. Done well, it will turbocharge service quality and even save time and money.
The ability to deliver a hyper-personalised service is an imperative for brands across the mobility sector. Not only does it improve the quality of customer experience, but for many customers it’s a ‘make-or-break’ factor in deciding which services they’ll engage with and who they continue to purchase from.
Authored by David Morton, Sales and Solutions Director, Arvato CRM Solutions. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.