Government buyers account for 70 per cent of spend between July and September, according to the Arvato UK Outsourcing Index.
Debra Maxwell, CEO, CRM Solutions UK & Ireland, Arvato, said: “Government spend on transformation has buoyed what is traditionally a more subdued period of the year for the UK outsourcing market.”
“This reflects the continuing pressures government bodies are facing. Delivering meaningful transformation in the back-office is a clear objective for both central departments and councils in terms of freeing up the resources they need to strengthen public facing services.”
The Arvato UK Outsourcing Index is compiled by leading BPO and IT outsourcing research and analysis firm Nelson Hall, in partnership with Arvato UK. The research is based on an analysis of all outsourcing contracts procured in the UK market during Q3 2017.