New global leader in customer experience management launched today
Luxembourg, 19 February 2019 – Thomas Mackenbrock, Chief Executive Officer of newly created customer experience services group ‘Majorel’, formally launched the new brand today with an ambitious statement of intent on its global growth strategy.
Parham Saebi, Head of Client Relations at Arvato & Ireland, spoke to Internet Retailing about how new technologies powered by automation and artificial intelligence (AI) are going to have a game-changing impact on how customer services are delivered.
David Morton, Sales and Solutions Director, Arvato CRM Solutions, has been featured in CXM Magazine explaining how people will work side by side with new technology to deliver the future of customer service.
David Morton, Sales and Solutions Director at Arvato CRM Solutions, spoke to AM Online about how automotive manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
David Morton, Sales and Solutions Director at Arvato & Ireland, spoke to AM Online about how automotive manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
Arvato’s Swansea-based shared service centre has been recognised by software vendor SAP as a certified provider of application managed services (AMS), becoming only the second organisation in the UK to receive the certification.
We’re toasting success after our Recruitment Apprentice, Vikas Khan, and HR & Recruitment Manager, Andrew Gadd were named as 2018 Berkshire Apprenticeship Award winners, taking home the ‘Best Young Ambassador Apprentice’ and ‘Star Apprentice Manager’ accolades.
Anthony Pompa, Head of Customer Services at our Sandringham Park site, scooped the accolade for Manager of the Year at the ceremony on 2nd November at the Ricoh Arena in Coventry.
Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service centre in Swansea.
