Friday 1st June marked the five-year anniversary of our partnership with the Department for Transport (DfT), where our shared service centre in Swansea is providing fully standardised back-office services for 22,500 civil servants, for the first time in the department’s history. The objective for DfT and its executive agencies was to benefit from the cost savings and efficiency gains of a shared service.
The Singapore-based technology company has enlisted Arvato’s expertise in scaling customer service in preparation for global e-commerce expansion
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services.
Estelle Wienk, Global Social Media Consultant at Arvato, has been featured in Customer Experience magazine discussing how the human touch is key to delivering premium experiences through social media.
The Driver and Vehicles Standards Agency (DVSA) has become the latest UK government client to join Arvato’s shared service centre in Swansea, bolstering plans for local recruitment.
Our partnership with a leading automotive brand was highly commended in the Outsourcing Partnership of the Year and Digital Customer Service Team of the Year categories at this year’s London and South East Contact Centre Awards
Business process outsourcing provider Arvato has expanded its award-winning partnership with a leading car brand, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland.
Arvato’s campaign to drive awareness of the benefits Robotic Process Automation (RPA) can deliver to the public sector has been named the ‘Best Use of Research’ in a PR campaign by the PR Moment Awards.
Arvato has been recognised as one of the UK’s best apprentice employers by the National Apprenticeship Service.
Global business outsourcing partner Arvato has announced plans to create more than 200 new, local jobs as the company expands operations at its Slough-based customer service centre.
