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News
14
Oct
2020

Transform your contact centre to meet the efficiency challenge

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. The events of recent months have intensified the pressure on authorities across the public sector to provide timely, effective citizen services. By optimising processes with the latest technology, from robotic process automation (RPA) to artificial intelligence (AI), government bodies and local councils can enhance their public services while introducing significant new efficiencies.

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23
Sep
2020
Dynamic image of female overlay-ed with with iconography representing automation

Learn how automation can deliver real transformation across your back-office

Authored by Mike Stewart, Head of RPA at Arvato CRM Solutions. COVID-19 has driven a rise in demand for government support services and has magnified the impact of falling budgets. Leaders need to find new ways of driving digital transformation to aid their recovery efforts. Automation offers significant potential to deliver this, speeding up service delivery, reducing operating costs and human error, and plugging resource gaps.

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22
Sep
2020

Three ways automation can support bespoke EV customer service plans

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. In the electric vehicle (EV) era, integrating technology into your customer service operations will be vital in providing the insight you need to meet increasing driver demands and reduce customer effort. Automation is a key element of this technology mix and there are three ways we’re using it to support our clients as EV adoption rates rise.

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25
Aug
2020

Transform your contact centre to meet the challenges of the electric vehicle era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.

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