08 Feb

arvato’s partnerships successfully retain the Customer Service Excellence accreditation

Arvato’s award-winning partnerships with Chesterfield Borough Council and Sefton Metropolitan Borough Council have retained the coveted Customer Service Excellence (CSE) accreditation, following their annual reviews. The Arvato site in Congleton also successfully retained the award for their high quality service to all of their health customers, including East Cheshire NHS Trust.

05 Feb

Arvato’s Craig Geens discusses the role of robotic process automation in transforming revenues and benefits

In this month’s Insight journal from the Institute of Revenues Rating and Valuation (IRRV), Craig Geens, collections and assessments solution lead at Arvato CRM & Public Sector, UK & Ireland, discusses the potential of robotic process automation (RPA). He describes how it can be used to help local authorities reduce costs while handling an increasing amount of complex citizen enquiries.