Our Shared Service Centre in Swansea, which provides standardised back-office services to 19,000 civil servants has retained its Customer Service Excellence accreditation for a fourth consecutive year, following an annual review.
We’ve been appointed to the UK Government’s two-year Automation Marketplace DPS (RM6173) framework, which enables public sector organisations to access our expertise to deliver intelligent automation solutions and consultancy across their front and back office services.
Arvato’s ‘Be 100% You Every Day’ strategy has won Silver in the innovation category of the Communicate: Internal Communications and Engagement Awards.
Our apprentice, Molly Bradbury has won the prestigious ‘Apprentice of the Year’ category at this year’s Chesterfield High Street Awards, which are organised by Destination Chesterfield.
Our ‘Be 100% You Every Day’ internal communications and engagement strategy has been named as a finalist for the ‘Best Internal Communications Strategy’ category at the HR Excellence Awards 2020.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. The events of recent months have intensified the pressure on authorities across the public sector to provide timely, effective citizen services. By optimising processes with the latest technology, from robotic process automation (RPA) to artificial intelligence (AI), government bodies and local councils can enhance their public services while introducing significant new efficiencies.
Authored by Mike Stewart, Head of RPA at Arvato CRM Solutions. COVID-19 has driven a rise in demand for government support services and has magnified the impact of falling budgets. Leaders need to find new ways of driving digital transformation to aid their recovery efforts. Automation offers significant potential to deliver this, speeding up service delivery, reducing operating costs and human error, and plugging resource gaps.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. In the electric vehicle (EV) era, integrating technology into your customer service operations will be vital in providing the insight you need to meet increasing driver demands and reduce customer effort. Automation is a key element of this technology mix and there are three ways we’re using it to support our clients as EV adoption rates rise.
We have been awarded the UK Government’s Cyber Essentials certification for our Corporate IT and Contact Centre Support Services, following an independent assessment.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.
