David Morton, Sales & Solutions Director at Arvato CRM Solutions spoke to Customer Experience Magazine (CXM) about how brands can implement technology to transform how they collate, analyse, and use customer data, to deliver hyper-personalisation.
Our ‘Be 100% You Every Day’ internal communications and employee engagement strategy has won the ‘Best internal communications strategy’ at the Engage Awards 2021.
Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. We are ‘always on’ consumers now, which means social commerce is essential to the channel mix. The point of ‘inspiration’ must be as close as possible to the point of ‘check-out’, making it as simple as possible to buy whilst removing the drop-off points that result in abandoned transactions. But what’s next for social selling?
Our Shared Service Centre in Swansea, which provides standardised back-office services for around 22,500 civil servants has retained its Customer Service Excellence (CSE) accreditation for five consecutive years.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. Customers now expect ‘hyper-personalisation’ from the companies they shop with – but is there a limit to what retailers can and should do when it comes to personalisation efforts? And what technologies will drive brands towards increasingly bespoke customer service?
We’ve won the bronze award for the ‘Outsourced Contact Centre of the Year’ at the coveted 2021 European Contact Centre & Customer Service Awards (ECCCSAs). This follows a year of high performance, including accelerating a two-year transformation plan into two months, ensuring operational resilience for our clients, while simultaneously improving the quality, speed, and effectiveness of services.
We’ve won two awards at the Welsh Contact Centre Awards 2021 for ‘Best COVID-19 Strategy’ and ‘Apprentice/Newcomer of the Year’ for Alun Hope, as well as being shortlisted for a further two categories. This follows a year of high performance, moving to a work from home model, improved employee engagement and communication, while ensuring operational resiliency – and it’s the fourth consecutive year that we’ve been shortlisted at these awards.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. More than half of all web traffic now comes through mobile devices and these users have a much higher abandonment rate than shoppers using a desktop – up to 86 per cent, according to the Baymard Institute. Here, we look at how retailers can tackle this through the customer journey.
Join David Morton, our Solutions Director, at Retail Week’s Tech Week as he speaks with James Brewer, Digital and Brand Director at DFS, and Simon Leesley, Managing Director at Stitch Fix, about how customer-facing solutions and new technologies are transforming the industry.
Our ‘Be 100% You Every Day’ internal communications strategy has been shortlisted for the ‘Most effective employee engagement communications strategy’ in Reward Gateway’s Engagement Excellence Awards and for ‘Best internal communications strategy’ in the Engage Awards 2021.
