Arvato achieves Cyber Essentials accreditation for commitment to cybersecurity
News
25 Aug
2020

Transform your contact centre to meet the challenges of the electric vehicle era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.

28 Jul
2020
Electric vehicle charging

Three customer service strategy considerations for EV charging infrastructure

Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions UK. The UK’s electric vehicle (EV) charging market will grow by 29 per cent year-on-year through to 2030 according to Delta-EE, an energy market research consultancy. This will create a significant opportunity for automotive organisations committed to delivering the most outstanding customer experience.

30 Jun
2020

Combine data and knowledge to future proof your customer experience in the EV era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will be the linchpin in ensuring the industry can successfully take drivers on their electric vehicle (EV) journey. It will be essential in delivering the consistent, personalised experiences and support that customers, the majority of whom will have just made.