Arvato achieves Cyber Essentials accreditation for commitment to cybersecurity
We have been awarded the UK Government’s Cyber Essentials certification for our Corporate IT and Contact Centre Support Services, following an independent assessment.
We have been awarded the UK Government’s Cyber Essentials certification for our Corporate IT and Contact Centre Support Services, following an independent assessment.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.
We’ve been ranked, alongside our sister company Majorel, as the fifth-largest business process outsourcing (BPO) provider in the world by Everest Group, following a strong period of growth.
Throughout July, employees from across Arvato CRM Solutions UK signed up to this years ‘Miles for Mind’ charity challenge, in the spirit of the 2020 Olympics.
Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions UK. The UK’s electric vehicle (EV) charging market will grow by 29 per cent year-on-year through to 2030 according to Delta-EE, an energy market research consultancy. This will create a significant opportunity for automotive organisations committed to delivering the most outstanding customer experience.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will be the linchpin in ensuring the industry can successfully take drivers on their electric vehicle (EV) journey. It will be essential in delivering the consistent, personalised experiences and support that customers, the majority of whom will have just made.
Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions UK. As technology advances our cars are becoming increasingly reliable and the traditional customer touchpoints of routine servicing and maintenance are becoming less frequent. This trend is set to grow in prominence as more electric vehicles (EVs) join the vehicle parc.
Business process outsourcing (BPO) partner Arvato has secured a two-year agreement with Fremantle to use automation technology to transform the media company’s finance department.
We’ve been named as a finalist for four All About School Leaver Awards, following the success of our apprentices, managers and recruitment programme over another 12 months.
Arvato automotive experts and organisations from the industry came together to discuss how businesses across the sector are preparing for future challenges at the latest ArvatoTalks event.