The Everest Group BPS Top 50
Gütersloh/Dublin – For the second year in a row Arvato, the international services group, has been positioned in the top ten of The Everest Group BPS Top 50™. This key industry list is the only ranking of its kind and helps enterprises identify the largest global providers and their functional coverage.
David Morton, Sales and Solutions Director at Arvato CRM Solutions UK, spoke to AM Online about how new technologies stand to improve the customer journey for automotive brands.
Arvato CRM Solutions has been named as a Leader in Everest Group’s Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017. Arvato was assessed as a Leader based on its market success and its ability to deliver services to clients.
Parham Saebi, our Head of Client Relations, CRM Solutions, has been featured in AM Online discussing how conversational chatbots will play a key role in delivering customer service for drivers. This is as the automotive industry moves towards a more digital, customer centric business model.
Arvato is a sponsor of the Derbyshire leg of The Women’s Tour 2017, which will bring elite female cyclists from around the world to Chesterfield.
Our Key Account Director, John Wybrant, has been featured in Local Government News discussing how chatbots could help local authorities deliver new service improvements and efficiencies across their frontline services.
Our partnership with was highly commended in the Outsourcing Partnership of the Year and Digital Customer Service Team of the Year categories at this year’s London and South East Contact Centre Awards.
Our partnership with a leading automotive brand was highly commended in the Outsourcing Partnership of the Year and Digital Customer Service Team of the Year categories at this year’s London and South East Contact Centre Awards
Parham Saebi, Head of Client Relations, CRM Solutions, Arvato UK & Ireland has been featured in Contact Centres discussing how new technology will present brands with an opportunity to provide memorable experiences for their customers.
Arvato’s Debbie Nolan has been featured in Engage Customer discussing how chatbots integrated with artificial intelligence (AI) have the potential to revolutionise customer experience.
