Arvato’s shared service team in Swansea has won the Customer Commitment accolade at the 2018 regional Chamber Business Awards, beating off all other competition in Wales to win the category.
Recognized for ability to deliver immediate business and cost benefits to clients and meet future requirements Other highlights include proprietary conversational AI, strong technology and CX innovation partnership network, and mature self-service offering Arvato CRM Solutions has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. The NelsonHall report evaluates global outsourcing vendors on their ability to deliver customer experience improvements, optimize costs, manage volume and scale, and generate revenues. Arvato CRM Solutions is one of a small number […]
This summer, Arvato has partnered with the Kids Lunch Club 2018 initiative and Driver and Vehicle Licensing Agency (DVLA) to support school children in the Swansea local community, through initiatives to provide free lunches and sponsoring the DVLA code challenge.
Debra Maxwell, CEO of CRM Solutions at Arvato and Ireland, has been featured in City AM discussing why virtual assistants are the future of customer service.
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall.
Friday 1st June marked the five-year anniversary of our partnership with the Department for Transport (DfT), where our shared service centre in Swansea is providing fully standardised back-office services for 22,500 civil servants, for the first time in the department’s history. The objective for DfT and its executive agencies was to benefit from the cost savings and efficiency gains of a shared service.
The Singapore-based technology company has enlisted Arvato’s expertise in scaling customer service in preparation for global e-commerce expansion
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services.
Estelle Wienk, Global Social Media Consultant at Arvato, has been featured in Customer Experience magazine discussing how the human touch is key to delivering premium experiences through social media.
The Driver and Vehicles Standards Agency (DVSA) has become the latest UK government client to join Arvato’s shared service centre in Swansea, bolstering plans for local recruitment.
