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News
05 Jan
2017

Parham Saebi explores how virtual reality will change the way contact centre agents are trained

Expert opinion from Parham Saebi, Head of Client Relations, CRM Solutions, Arvato UK & Ireland has been featured on Contact Centres discussing how virtual reality is set to revolutionise contact centre training. Parham explained that by completely disconnecting trainees from the outside world, virtual reality can provide an immersive training experience which can be particularly..