Combine data and knowledge to future proof your customer experience in the EV era
Blog
30 Jun
2020

Combine data and knowledge to future proof your customer experience in the EV era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK Customer experience will be the linchpin in ensuring the industry can successfully take drivers on their electric vehicle (EV) journey.  It will be essential in delivering the consistent, personalised experiences and support that customers, the majority of whom will have just made..

30 Jun
2020

The end of the MOT: What will this mean for automotive customer service?

Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions UK As technology advances our cars are becoming increasingly reliable and the traditional customer touchpoints of routine servicing and maintenance are becoming less frequent. This trend is set to grow in prominence as more electric vehicles (EVs) join the vehicle parc, leading some..

10 Jan
2017

Cognitive technology will revolutionise customer services

Disruptive technologies continuously provide society with the opportunity to unlock new potential. Cognitive systems that can autonomously collect, analyse and action data will be at the forefront of the next wave of change, transforming the way brands do business and speak to their customers.