Learn how automation can deliver real transformation across your back-office
Blog
23 Sep
2020
Dynamic image of female overlay-ed with with iconography representing automation

Learn how automation can deliver real transformation across your back-office

Authored by Mike Stewart, Head of RPA at Arvato CRM Solutions UK. COVID-19 has driven a rise in demand for government support services and has magnified the impact of falling budgets. Leaders need to find new ways of driving digital transformation to aid their recovery efforts. Automation offers significant potential to deliver this, speeding up service delivery, reducing operating costs and human error, and plugging resource gaps.

22 Sep
2020

Three ways automation can support bespoke EV customer service plans

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. In the electric vehicle (EV) era, integrating technology into your customer service operations will be vital in providing the insight you need to meet increasing driver demands and reduce customer effort. Automation is a key element of this technology mix and there are three ways we’re using it to support our clients as EV adoption rates rise.

25 Aug
2020

Transform your contact centre to meet the challenges of the electric vehicle era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.

28 Jul
2020
Electric vehicle charging

Three customer service strategy considerations for EV charging infrastructure

Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions UK. The UK’s electric vehicle (EV) charging market will grow by 29 per cent year-on-year through to 2030 according to Delta-EE, an energy market research consultancy. This will create a significant opportunity for automotive organisations committed to delivering the most outstanding customer experience.

30 Jun
2020

Combine data and knowledge to future proof your customer experience in the EV era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will be the linchpin in ensuring the industry can successfully take drivers on their electric vehicle (EV) journey. It will be essential in delivering the consistent, personalised experiences and support that customers, the majority of whom will have just made.

30 Jun
2020

The end of the MOT: What will this mean for automotive customer service?

Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions UK. As technology advances our cars are becoming increasingly reliable and the traditional customer touchpoints of routine servicing and maintenance are becoming less frequent. This trend is set to grow in prominence as more electric vehicles (EVs) join the vehicle parc, leading some.