Arvato’s Swansea-based shared service centre has been recognised by software vendor SAP as a certified provider of application managed services (AMS), becoming only the second organisation in the UK to receive the certification.
The certification is a best practice seal of approval which recognises high performance in platform implementation, quality management, service levels and security.
Arvato, which uses a SAP-based platform to deliver shared back-office services for companies and government departments, joins an elite club of only 300 SAP-certified businesses across the world.
In October, Arvato secured the East West Railway Company – a private sector consortium set up by the government to deliver the multi-billion pound rail link between Oxford and Cambridge – as a client of the Sandringham Park-based operation.
Mathew Copp, Director of Operations, CRM Solutions, Arvato UK & Ireland, said: “This coveted accreditation recognises the best-practice work our experienced and qualified ICT teams in Swansea are delivering for our partners, and shows we’re at the forefront of helping clients get the best value from their SAP solution.
“This achievement represents a significant differentiator for the business at a time when private and public sector organisations are seeking to transform how they deliver their back-office services to provide new efficiencies, improve quality and ensure security.”
The centre, which is accredited to the same security level as a government organisation, provides a full range of SAP AMS services, from managing testing and development support, to delivering blended implementations and infrastructure hosting.
Arvato‘s 210-strong team in Swansea has resolved 749,000 customer enquiries, provided 1.3 million payslips and achieved a customer satisfaction rating above 98 per over the last five years.
Arvato is one of the world’s leading business outsourcing companies with over 50 years’ experience and employing more than 68,000 people, across almost 40 countries. The business has more than fifteen years’ experience in the public sector, delivering award-winning partnerships with central government departments and local authorities, which include Slough and Chesterfield Borough Councils.