Arvato named as one of the world’s best outsourcing partners
We’ve been named in the ‘Leader’ category of the 2018 Global Outsourcing 100 list by IAOP – the International Association of Outsourcing Professionals – for the second year in a row.
The Global Outsourcing 100 and its sub-lists are essential references for companies and public sector organisations seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services.
“In today’s economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 and World’s Best Advisors lists are the essential tools companies reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch.”
“It’s a pleasure to be selected for the IAOP Global Outsourcing 100 for the second consecutive year. We owe this success to our focus on customer experience and ability to leverage new technology to support our clients” said Andreas Krohn, CEO, CRM Solutions, Arvato. “Being commended as one of the best outsourcing partners in the world demonstrates Arvato’s commitment to growing and developing our global business and maintaining our position as a leading BPO provider.”
Bertelsmann joins forces with Google and Udacity to fund 15,000 Data Science Scholarships
Our parent company Bertelsmann continues to advocate for the training of IT talent. The international media, services and education company is now inviting interested parties to apply for its “Udacity Data Science Scholarship Program,” in which the company will fund 15,000 three-month Udacity online courses in descriptive statistics. The top 1,500 graduates will earn one of three full Nanodegree programs offered by the digital learning platform.
Bertelsmann Chairman & CEO, Thomas Rabe, said: “Bertelsmann is becoming more and more digital, so promoting digital skills is one of our top priorities. Data Science is particularly important for many of our digital businesses, and we are very pleased to be offering 15,000 scholarships. Together with our partners Google and Udacity, we are thus attempting to counter the shortage of specialists in the technology sector.”
Scholarship recipients will be selected in May 2018, and start the online course shortly thereafter. Depending on their prior knowledge of statistics, mathematics and computer science, participants should plan on investing between 5 and 10 hours per week over a period of three months. The course is designed for both beginners and advanced students. At the end of the first phase of the scholarship program, the top 1,500 students can go on to earn a full Udacity Nanodegree credential, either in “Data Foundations,” “Business Analyst,” or “Data Analyst.”
“At Udacity, we partner with top employers like Google, Amazon and Facebook to build our Nanodegree programs, credentials backed and built by industry and designed to prepare students for the jobs of tomorrow,” says Udacity founder and president Sebastian Thrun. “Together with Bertelsmann, we’ve now created an online learning pathway that opens up countless career opportunities. The global demand for qualified employees with advanced data analytics skills has never been higher, and successful graduates of our program will emerge job-ready in the field.”
The scholarships are part of a joint initiative by Bertelsmann, Google, and Udacity to promote digital skills both in Europe and globally. The companies announced a total of 75,000 scholarships last year. The project was recognized with a “European Digital Skills Award” by Mariya Gabriel, EU Commissioner for Digital Economy and Society in December.
Bertelsmann is one of Udacity’s largest strategic shareholders.
To learn more and to apply please visit: www.udacity.com/bertelsmann-data-scholarships
Outsourcing Index shows private sector market outsourcing reached three-year high in 2017
This represents a year-on-year rise of more than a third (36 per cent) which has been driven by a surge in technology investment. UK businesses procured IT Outsourcing (ITO) agreements worth £3.82 billion last year, more than double the deal value agreed in 2016 (£1.73 billion).
Financial services firms were particularly active, agreeing contracts worth £3.26 billion in 2017, more than treble the total value of deals signed in the previous year (£829 million).
In the business process outsourcing (BPO) market, customer services accounted for 46 per cent of the deals signed. Firms spent £508 million as they looked to deliver improvements in customer experience across traditional and digital channels.
Overall, the UK outsourcing market experienced growth of nine per cent in 2017, with the total value of contracts signed worth £6.74 billion.Debra Maxwell, CEO, CRM Solutions, Arvato UK & Ireland, said: “The private sector is increasingly outsourcing more sophisticated work, with firms turning to external partners to introduce new technology and enhance customer experience. This shift towards greater complexity is contributing to more outsourced services being delivered in the UK. Just two per cent of private sector deals procured last year will be delivered offshore.”The research is compiled in partnership with outsourcing research and analysis firm Nelson Hall. This edition analysed all outsourcing contracts procured in the UK during 2017. Click here to see the full results.
Arvato employees raise over £30k to support The Prince’s Trust and other local charities in 2017
Overall, we have donated £34,248.15 for The Prince’s Trust in 2017, which will go towards supporting disadvantaged young people in the UK, with a specific focus on the local areas around our sites across the UK, to support the young people within that community.
Tough Mudder was once again the highlight of our fundraising activities, where 18 people participated in the extremely challenging obstacle course and raised £2,395.00 for the charity. As well as raising these funds, Tough Mudder was a great opportunity for our employees to meet new colleagues on other sites and practice team work to overcome obstacles – literally.
We have also been involved in developing young people’s employability skills and helping them get into work. 30 employees have helped deliver one day workshops for the Prince’s Trust, reaching 73 unemployed young people in total with CV writing, interview and presentation skills.
“Arvato continues to be one of The Trust’s key supporters within the technology industry and enables us to keep doing life-changing work with some of the UK’s most disadvantaged youths. We are incredibly proud of all that we have achieved together and look forward to giving even more young people a bright future and making a real difference in the communities we both serve,” said Fadzai Dzimwasha, Account Manager at The Prince’s Trust.
“Over the last five years Arvato has invested time, energy and vital funds into The Prince’s Trust, enabling many hundreds of young people to build skills, gain confidence and get jobs.
Thank you so much – we couldn’t have achieved as much without you and I look forward to an even bigger and better 2018!”
In addition, numerous Arvato colleagues raised funds for their chosen local charities. Highlights included raising £1,500 in Slough for local three-year-old boy, Reuben, who is currently fighting a rare form of cancer known as Neuroblastoma, which will go towards treatment that is currently not available in the UK; £1020.22 raised for the victims of the Grenfell Tower fire disaster through a ‘diversity day’ in Slough; nine colleagues took part in the 2017 Swansea Half Marathon and raised £340 for The British Red Cross in memory of late colleague; colleagues in Chesterfield got involved with the Chesterfield Medieval Market, raising money for local charity Bluebell Wood.