We’ve been appointed to the UK Government’s Digital Outcomes and Specialists 3 (DOS3) framework, which will allow public sector organisations to access our expertise to deliver digital transformation across their front and back office services.
Overseen by the Crown Commercial Service (CCS), the DOS3 programme has been established to help government bodies access trusted suppliers that can research, design, build, test and deliver software applications and digital services. Since its launch at the end of April 2016, it has supported over 1,850 digital projects through the online Digital Marketplace.
We’ve been appointed to Lot 1 and Lot 2 of the framework. This will enable Arvato to promote a range of services, from providing customer support, service desk operations and digital communications, to implementing new technologies, such as Robotic Process Automation (RPA), as well as market individual specialists, such as business analysts, agile coaches, cyber security consultants and service managers.
The business is an established provider of front and back office services to the UK public sector – where our clients include the Department for Transport, Slough Borough Council and Chesterfield Borough Council – and a leading customer services partner to a number of international automotive brands.
Debra Maxwell, CEO, CRM Solutions UK & Ireland, Arvato, said: “This framework represents a great opportunity for us to build on our reputation for delivering digital transformation for government organisations. Our track record of providing market-leading front and back office services to the public sector and expertise in introducing new digital technologies places us in a strong position to win new business.”
Part of the Bertelsmann group, Arvato is one of the world’s leading business process outsourcing (BPO) companies, with over 50 years’ experience and more than 70,000 employees across almost 40 countries. The business has more than fifteen years’ experience in the UK public sector, which includes award-winning partnerships with local government authorities and a shared service centre for central government departments.