Our successful Robotics Process Automation (RPA) implementation with Sefton Metropolitan Borough Council has been featured in a robotics technology overview for Insight – the Institute of Revenue, Ratings and Valuation’s (IRRV) monthly journal.
The feature, titled ‘Robotics in the public sector is on the rise’, focuses on the benefits local authorities have achieved by trialling automation technology across their back office services, from revenues and benefits to finance and HR.
Our Key Account Director (North), Peter Schriewersmann discusses the success the RPA project has delivered for Sefton’s revenues department from both a cost savings and resource perspective – by automating the input of data for council tax direct debits
He said: “The high volume of repetitive, rule-based administrative tasks make transactional service areas such as revenues an ideal setting for automation. The technology can help reduce the large administrative burden and new resource pressures departments face, freeing up staff to focus on the sharp rise in complex enquiries.”
In 2016 Sefton became the first local authority to implement RPA in its revenues and benefits department, and the success of the project has highlighted the automation software’s significant potential and compatibility with the local government back office setting.
The technology delivered transactional processes with 100 per cent accuracy and reduced input times for council tax direct debits by 80 per cent.