The team has produced some significant achievements, which include delivering new annual cost savings of nine per cent, generating £3.5m in revenue through new business leads and supporting a leading car manufacturer in reaching a UK market share of 4.5 per cent.
The awards, organised by CCA Global, recognise the very best in customer service in the UK. The innovation in BPO category will reward a partnership that demonstrates the delivery of exceptional customer service through co-operation and communication.
Arvato has operated inbound and outbound customer services for the exclusive brand since 2011. In April it signed a new three-year contract to also handle the group’s UK back-office customer service.
Debra Maxwell, CEO, CRM Solutions, Arvato UK & Ireland, said: “Together we’ve delivered some fantastic results for the client over the last 12 months and we’re delighted that this success has been recognised by the CCA. Being named a finalist is testament to the dedication and commitment of our customer service teams and we’re excited to build on this as our partnership grows.”