Local councillors visited our Slough headquarters on Friday 29th September to get first-hand experience of the support that we provide to the local authority and its citizens.
The Councillors toured our Phoenix One and Landmark Place sites, where they were introduced to employees, listened in to the Arvato team handling live customer service calls and observed them hosting benefits advice sessions with the public.
Jason Laroche, Key Account Director, Arvato UK & Ireland hosted the visitors and chaired a discussion on the successes of the partnership so far.
He said: “The councillors’ visit represented a great opportunity to showcase the services we provide on a day-to-day basis, highlight the ongoing improvements we are making and the commitment our employees show in delivering excellent customer service to local residents in Slough”.
“It was also the perfect opportunity for us to reflect and celebrate what we’ve achieved together over the last five years of our partnership from improving customer service levels by over 15%, while facing an increase in call volumes of 20% to delivering over 120 apprenticeships for young people in the region.”
Mohammed Sharif, Councillor for Slough added: “Our partnership with Arvato is underpinned by collaboration, open and honest communications and a commitment to improving the lives of the citizens of Slough. Since the beginning of the partnership, we’ve made significant improvements in service delivery and efficiencies, which we couldn’t have achieved without Arvato. It was brilliant to see how this is being delivered first-hand.”
In March 2012, Slough Borough Council entered a 10-year partnership with Arvato to provide a range of transactional and corporate services, including revenues and benefits, payroll, finance services and HR. In December 2013 it was extended to include customer services and ICT.