Our partnership with Groupe Renault has been nominated in two categories at this year’s London and South East Contact Centre Awards.
The awards, organised by the UK Contact Centre Forum (UKCCF), reward innovation, team-work, employee engagement and the delivery of exceptional customer experience.
We are shortlisted in both the Outsourcing Partnership of the Year and Digital Customer Services Team of the Year categories.
Our partnership, which delivers inbound and outbound customer services, helped Renault generate £3.5 million in revenue through new business leads, achieve annual cost savings of nine per cent and support their increase UK market share to 4.5 per cent. In April, Arvato signed a new three-year contract to also handle the group’s UK back-office customer service.
Debra Maxwell, CEO, CRM Solutions, Arvato UK & Ireland, said: “It’s rewarding to see the success of our partnership recognised by the UKCCF. Together, we’ve helped Groupe Renault achieve fantastic results over the last year which is testament to the commitment and dedication of our customer service teams – we’re very proud to see their efforts rewarded.”
Representative from Groupe Renault added “Our relationship is unlike a traditional client/supplier partnership – we learn from each other and grow together. While being responsive to our needs and demonstrating a great respect for our brand, Arvato offers us a range of innovative solutions and continuously strives to improve to help us achieve our business objectives of growth and delivering an outstanding customer experience.”
The winners will be announced at a gala dinner at the London Heathrow Marriot Hotel on the 23rd of June. Keep an eye on our twitter to find out how we get on.