Jason Laroche, Key Account Director, CRM solutions, Arvato UK & Ireland has been featured in PublicTechnology discussing the vital lessons government organisations looking to establish shared services programmes can learn.
Sharing back-office services, such as HR, payroll, finance, and procurement across multiple government organisations offers significant potential to free up resources and is expected to play a key role in how services are structured in the years ahead.
Jason argues that to deliver effective shared services local authorities and central government departments must appoint a strong leadership team, implement a flexible Enterprise Resource Planning (ERP) solution and invest upfront in training and supporting staff.
He said: “Public sector organisations must take these three points on board if they want to establish shared services programmes that thrive and help them address the budget pressures they face.
“But if they’re going to work, above all else, public sector leaders must wholeheartedly commit to the substantial organisational, operational and technological transformation that’s required to deliver the major savings on offer.”
You can read the full article here.