We’ve been featured in this month’s print edition of Civil Service World, with an article about how our shared service centre for the UK Central Government is delivering success for the Department for Transport (DfT).
September 2017 marked a significant milestone in UK government shared services. The Driver and Vehicle Standards Agency (DVSA) migrated to Arvato’s shared service centre, representing the first time in the history of the Department for Transport (DfT) that its family of executive agencies have successfully shared back office services.
Since 2013, the centre, which employs 200 people in Swansea, has transformed HR, payroll, finance and procurement services across the department. The new approach balances flexibility with the cost savings and efficiency gains of having common processes and shared IT in place.
This new way of working includes employees being able to self-serve administrative tasks online – from booking annual leave to claiming expenses and downloading payslips – a move that is helping 22,500 civil servants spend more time delivering vital public services. The improved level of management information made possible by the centre’s new Enterprise Resource Planning (ERP) platforms is also providing fresh insight into operational strategy. Real-time data and reporting provides management teams with a single view of their organisations.
Debra Maxwell, CEO of CRM Solutions UK & Ireland, Arvato, says: “Shared services aren’t a new concept, but they are rightly undergoing a resurgence. When you consider the financial and technological challenges facing all departments, it will be easier to innovate and adapt if they are working as closely together as possible.
“We’re exploring how automation and new technology can improve efficiency further and having all agencies in a common back office environment will make these benefits far more accessible and effective to share. It’s an exciting position to be in.”
You can read the full article in the December print issue of Civil Service World.