Arvato customer experience specialists and industry experts joined forces at the latest Arvato Talks event to discuss how emerging technology will impact the future of customer service.
The Customer Service 2025 event which was held at Arvato’s sister company, BMG’s headquarters in London on Tuesday 26th September, was attended by senior decision makers from retail, automotive, banking and financial service and public sector organisations.
It outlined how advancing technologies, from robotic process automation and artificial intelligence, to chatbots, blockchain and the prevalence of social media, will transform customer service over the next decade.
Hosted in partnership with the UK Contact Centre Forum (UKCCF), Arvato experts from across the global business and technology thought-leaders from Sci-Tech Daresbury led a series of talks and presented case studies. These examined how new technologies will work in a customer service environment and the benefits on offer for both brands and consumers, as well as providing best practice examples of implementations.
David Morton, Sales and Solutions Director, Arvato CRM, UK & Ireland, said: “Emerging technology is set to completely transform how customers interact with brands over the next decade and businesses need to start preparing now to ensure they’re ready.”
“Having the right technology, experience and people in place will be key and our latest event provided the guidance brands need to embrace the opportunities that these new innovations will offer. Thanks to all of our attendees and we look forward to the next edition of our Arvato Talks series.”