Debra Maxwell, CEO, CRM solutions, Arvato UK & Ireland has been featured on the blog of automation specialist Blue Prism looking at how RPA will be key to local government providing efficient, cost-effective services in the future.
Forward thinking councils are increasingly embracing a “digital by default” agenda, which aims to make government services available online; examples include self-service platforms that allow citizens to administer their council tax payments online, or offering WhatsApp as a channel to contact the council. This is not only to reduce costs and increase efficiencies, but to provide better quality services to their citizens.
However, Debra says that given the scale of the financial challenges facing councils, more radical transformation is required to deliver the meaningful change they need.
“Robotics Process Automation (RPA) is set to play a leading role in delivering new efficiencies for councils, particularly across the back-office where the volume of repetitive administrative tasks presents council employees with a huge administrative burden.”
“We’ve already had significant success with the technology through our pilot with Sefton Metropolitan Borough Council. The pioneering project, which forms part of our 10-year partnership with the authority, has successfully replicated a range of revenues transactional processes with 100 percent accuracy and major gains in speed.”
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