Debra Maxwell, CEO, CRM Solutions, Arvato UK & Ireland has been featured in the Global Sourcing Association’s (GSA) annual list of outsourcing thought leaders, influencers and practitioners.
Nominated by those they’ve inspired across the industry, GSA’s international ‘A List’ recognises sector leaders that have made exceptional contributions to the positive reputation of outsourcing over the past year.
As a part of her inclusion in the list, Debra contributed her thoughts on the future of the sector together with some of the successes of the last 12 months, which included securing the five-year partnership to provide multi-channel customer services for the BMW Group in the UK and Ireland.
Looking ahead, Debra commented: “Technology has and will continue to drive consumer expectations, which in turn influences the way services are delivered for both public and private sector organisations. Outsourcing will continue to move away from the traditional BPO model, which is focused on cost cutting, towards businesses working in partnerships or buying “as-a-service” type offerings, leveraging third party expertise to drive better outcomes and deliver sustainable and profitable business growth.”
You can view the full list here.