The HfS Research PoV (Point of View) written by Jamie Snowdon, Barbra McGann and Phil Fersht, examines the leading Business Process Outsourcing suppliers by revenue, giving the HfS view of the Top 50 providers globally.
Over the last few years, HfS Research has presented a top IT services supplier list – this is the first year the company has presented a Top 50 BPO list.
Speaking about the list HfS Research said:
Ever since the recession of 2008 and the subsequent recovery, the shape and direction of the BPO business has been challenging to predict. A popular myth in the sourcing world is that a poor economic climate leads directly to offshore-centric outsourcing to drive out operating costs; however, this is just not the case. During the 2008 recession, outsourcing growth took a significant hit as many enterprise organizations shied away from radical business decisions.
In spite of some economic recovery in recent years, market conditions have remained challenging as enterprise buyers questioned the true ROI of outsourcing business processes. While there is clearly money to be saved through labor arbitrage, many enterprises have invested in their own shared services centers to drive productivity, believing they can drive their own savings through centralization, internalized offshoring of work and better streamlined technology systems.
The full list can be accessed here