Author – Julian Rice, Key Account Manager for Arvato’s partnership with Chesterfield Borough Council
Our long-standing partnership with Chesterfield Borough Council has helped to create many development opportunities for young people from the local area.
As private and public sector organisations come together to find new, more efficient ways of working, apprenticeships are key to building a workforce with the right expertise to tackle the future challenges facing local authorities.
The apprentices we’ve supported have gained nationally recognised qualifications across a range of specialisms, from business administration, payroll and customer service, to IT and revenues and benefits. This has enabled them to develop a highly sought after set of skills, which has helped to kick-start their career.
For National Apprenticeship Week, I thought I’d catch up with some of those apprentices who have moved onto permanent roles within Arvato to talk about the importance of their training programme and how it has helped them to progress into their current roles.
Adele Matthews, 20, Customer Service Advisor
Time at Arvato: 1 year, 1 month
“I wanted to experience the world of work and be more hands on with helping people, which is why the opportunity with Arvato was the perfect fit. During my apprenticeship, I really enjoyed developing friendships with my work colleagues, becoming more confident in what I do and learning more and more each day.
“My apprenticeship enabled me learn almost everything I need to know for my new job role. I got a lot of support and help from everyone throughout the process, which I’m very grateful for as now I’m working on various projects and offering a lot of different services to customers.”
Tyler Green, 20, Council Tax Recovery Assistant
Time at Arvato: three and a half years
“I started my apprenticeship straight from school. It helped me become more confident in working with customers internally and externally and provided me with the ability to adapt to using different systems. I enjoyed meeting new people and gained satisfaction of helping customers.
“Afterwards, I worked full-time in the call centre answering general switchboard calls, dealing with revenues and benefit queries and environmental issues. I then worked in Council Tax recovery, which involves speaking to customers to collect unpaid Council Tax.”
Hannah Barnet, 21, ICT Project Support Officer
Time at Arvato: five years
“As part of my apprenticeship I worked with the IT projects team, where I ultimately ended up. This allowed me to shadow more experienced team members and learn as I watched them work.”
“I started in my current role while I was still an apprentice. Since then, the level of work I do has changed and become more challenging, which I really enjoy!
“I’d say working in a small team has its benefits – I like that we are a good team and we are based on-site. Being part of Arvato also means we can have access to other areas of expertise elsewhere when it’s needed.”
Rachel Short, 22, Print and Design Assistant
Time at Arvato: two years
“I chose to do an apprenticeship as you get to learn on the job within a working environment, you work closely with customers and you gain a qualification after you finish.
“The thing I enjoy about my job the most is working closely with customers, building good relationships, and sharing our high quality, final print jobs with them.
“Some people overlook apprenticeships but, in the long run, they show you what is available in the working environment and set you up for the future. I would say if you were having second thoughts about applying, just go for it!”