Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions UK. The huge surge in digital sales and engagement that brands have adapted to will be no temporary shift. There is much discourse around the negative impact on physical retail and the future of the high street. But rather than a demise into irrelevancy, bricks and mortar stores will continue to play a vital, yet different role in the drive towards experiential retail.
Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions UK. As consumers increasingly choose to engage with brands through digital platforms, the retail customer experience needs to adapt accordingly. Channels will need to be optimised to deliver proactive, next best action, insight-driven solutions, helping to drive sales as well as reacting to customer enquiries. There are three specific areas where the contact centre will need to focus in order to deliver an effective, highly personalised retail customer experience.
We’ve won a place on the UK Government’s new Digital Outcomes and Specialists (DOS5) framework for the third year in a row. The agreement helps the public sector buy, design, build and deliver bespoke and secure digital solutions using a flexible approach to procurement.
Our Shared Service Centre in Swansea has donated spare IT equipment to a local school, Pentrehafod Comprehensive, to support students with home-learning during the national lockdown.
Our Shared Service Centre in Swansea has won the accolade of ‘Shared Service Centre of the Year’ at the coveted 2020 Welsh Contact Centre Awards, after being shortlisted for four categories. This follows a year of high performance, securing a significant contract extension and achieving industry-leading technology and customer service accreditations.
Our Shared Service Centre in Swansea, which provides standardised back-office services to 19,000 civil servants has retained its Customer Service Excellence accreditation for a fourth consecutive year, following an annual review.
We’ve been appointed to the UK Government’s two-year Automation Marketplace DPS (RM6173) framework, which enables public sector organisations to access our expertise to deliver intelligent automation solutions and consultancy across their front and back office services.
Arvato’s ‘Be 100% You Every Day’ strategy has won Silver in the innovation category of the Communicate: Internal Communications and Engagement Awards.
Our apprentice, Molly Bradbury has won the prestigious ‘Apprentice of the Year’ category at this year’s Chesterfield High Street Awards, which are organised by Destination Chesterfield.
Our ‘Be 100% You Every Day’ internal communications and engagement strategy has been named as a finalist for the ‘Best Internal Communications Strategy’ category at the HR Excellence Awards 2020.
