We’ve been named as a supplier on Crown Commercial Service’s (CCS) four-year Contact Centre and Business Services (RM6181) framework, which will allow public sector organisations to access our expertise in supporting citizens and unlocking back-office efficiencies through our technology-led solutions.
We’ve been named as a finalist for four categories in the coveted Welsh Contact Centre Awards 2021, following a year of high performance, moving to a work from home model, improved employee engagement and communication, while ensuring operational resiliency. This is the fourth consecutive year that we’ve been shortlisted for these awards.
Our ‘Be 100% You Every Day’ internal communications strategy has been shortlisted for the ‘Most effective employee engagement communications strategy’ in Reward Gateway’s Engagement Excellence Awards 2021.
Our ‘Countdown to 2030’ external marketing and communications campaign has been named as a finalist in the ‘Best lead generation or nurturing campaign’ category at the 2021 B2B Marketing Awards. The integrated campaign marked the first-time businesses in the electric vehicle ecosystem came together to openly discuss the customer experience (CX) challenges of an electric future.
We’ve been shortlisted for the ‘Outsourced Contact Centre of the Year’ at the 2021 European Contact Centre & Customer Service Awards. This follows a year of high performance, including accelerating a two-year transformation plan into two months, moving to a work from anywhere model, and continuing to improve our employee communication, engagement and wellbeing.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Intelligent automation offers businesses a powerful tool that can supercharge their customer experience transformation strategies. But how does it work, and what exactly can it deliver? Here are three ways it is benefiting our clients as part of their transformation plans.
Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience Centre for the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education.
Authored by Mike Stewart, Business Development Director - Digital Automation at Arvato CRM Solutions. Automating HR processes can help relieve administrative pressure, introducing significant new efficiencies and freeing up employees to focus on more strategic and business-critical tasks. But how does it work in practice, and how much of an impact can it really make?
Authored by Mike Stewart, Business Development Director - Digital Automation at Arvato CRM Solutions. Automation can be a transformative force in the back office. Here are the three key stages we work through with our clients when implementing our end-to-end ProcessAutomate solution to optimise the benefits to their operations.
Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Customers are more likely to buy from a business that offers highly personalised experiences, but delivering them can be problematic. The answer lies in implementing new technology to transform how you collate and use data and the ability to adapt to changes in preferences or circumstances in real-time.
