News
28 Jul
2020
Electric vehicle charging

Three customer service strategy considerations for EV charging infrastructure

Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions UK. The UK’s electric vehicle (EV) charging market will grow by 29 per cent year-on-year through to 2030 according to Delta-EE, an energy market research consultancy. This will create a significant opportunity for automotive organisations committed to delivering the most outstanding customer experience.

30 Jun
2020

Combine data and knowledge to future proof your customer experience in the EV era

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions UK. Customer experience will be the linchpin in ensuring the industry can successfully take drivers on their electric vehicle (EV) journey. It will be essential in delivering the consistent, personalised experiences and support that customers, the majority of whom will have just made.

30 Jun
2020

The end of the MOT: What will this mean for automotive customer service?

Authored by David Morton, Sales and Solutions Director at Arvato CRM Solutions UK. As technology advances our cars are becoming increasingly reliable and the traditional customer touchpoints of routine servicing and maintenance are becoming less frequent. This trend is set to grow in prominence as more electric vehicles (EVs) join the vehicle parc, leading some.