Arvato secures place on new £3.5bn Crown Commercial Service Contact Centre and Business Services framework
31 Aug

Arvato automotive campaign shortlisted for top marketing award

Our ‘Countdown to 2030’ external marketing and communications campaign has been named as a finalist in the ‘Best lead generation or nurturing campaign’ category at the 2021 B2B Marketing Awards. The integrated campaign marked the first-time businesses in the electric vehicle ecosystem came together to openly discuss the customer experience (CX) challenges of an electric future.

26 Aug

Arvato in the running for top European customer services award

We’ve been shortlisted for the ‘Outsourced Contact Centre of the Year’ at the 2021 European Contact Centre & Customer Service Awards. This follows a year of high performance, including accelerating a two-year transformation plan into two months, moving to a work from anywhere model, and continuing to improve our employee communication, engagement and wellbeing.

13 Jul

Beating the backlog: how intelligent automation can clear the HR admin burden

Authored by Mike Stewart, Business Development Director - Digital Automation at Arvato CRM Solutions. Automating HR processes can help relieve administrative pressure, introducing significant new efficiencies and freeing up employees to focus on more strategic and business-critical tasks. But how does it work in practice, and how much of an impact can it really make?

09 Jul

The three stages to implementing your automation solution

Authored by Mike Stewart, Business Development Director - Digital Automation at Arvato CRM Solutions. Automation can be a transformative force in the back office. Here are the three key stages we work through with our clients when implementing our end-to-end ProcessAutomate solution to optimise the benefits to their operations.

07 Jul

Digital transformation can deliver hyper-personalisation

Authored by Parham Saebi, Customer Service Solutions Director at Arvato CRM Solutions. Customers are more likely to buy from a business that offers highly personalised experiences, but delivering them can be problematic. The answer lies in implementing new technology to transform how you collate and use data and the ability to adapt to changes in preferences or circumstances in real-time.