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4
May
2022

Arvato and Sumillion partner to provide clean drinking water for local community in Ghana

We’re proud to have joined leading IT infrastructure and services provider, Sumillion’s Green Diamond Club, an initiative that’s focussed on not having to choose between growth and sustainability. Our partnership has worked together to build a well for Ampeyoo-Krofrom D/A Primary School in Ghana, to give the children and local community a drinking water source for better health.

16
Feb
2022

How to deliver a single view of your customers

Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. It’s essential that brands have an in-depth understanding of their customers to deliver the seamless, highly-personalised experiences that they expect in today’s retail environment. Here’s how we’re helping our clients deliver the all-important ‘single view’, and also benefit from putting the data they collate to effective use.

26
Jan
2022

How retailers can use tech to augment human agents

Authored by Mike Sloman, Business Development Director at Arvato CRM Solutions. Customers want speed, accuracy and personalisation, but not if it means a service that feels cold and without a human touch. Part of achieving this is balancing the unique skills and capabilities of human agents with the speed and analytical power of technology – using the right resource, at the right time, to get the right outcome.

4
Jan
2022

How can tech-driven customer service help deliver net-zero retail?

Authored by David Morton, Sales & Solutions Director at Arvato CRM Solutions. While it might not be the first thing that springs to mind when thinking about sustainability strategies, customer experience – supported by the right technology – has an important part to play in helping brands reduce their environmental footprint.