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How Arvato’s automation has transformed Neath Port Talbot Council

Discover how we transformed Neath Port Talbot’s HR operations using an industry-first automation solution – enhancing citizen service, and delivering large cost savings.

How intelligent automation can alleviate councils’ HR burden

HR processes can take up significant financial and team resource. There’s a better way. Discover how we’re using automation with local authorities to shoulder time-intensive, costly HR admin – freeing-up time and money for more value-add tasks.

How robotic process automation is transforming the public sector

Our ProcessAutomate RPA technology combines our public sector expertise with cutting-edge technology to deliver a solution that transforms local authority back offices.

Local government

Your citizens expect excellence from their local authority.

But you’re facing squeezed budgets, heightened demand for services, and skills shortages. You’re expected to continually do more for less, while building trust with citizens post-pandemic, making it harder and harder to deliver. Our customer experience and back-office solutions can help you tackle this challenge head on. We deliver solutions and technologies – from cutting-edge automation to artificial intelligence – that enhance services for citizens and save time and money. It’s smart counsel for smart councils, that means you can do more with less.

Challenges facing local government

Maximising resources

How can you best maximise the value for citizens while delivering the services they need?

Our technology reduces costs, increases speed, frees up time and enhances service outcomes – improving citizen experience and building trust, all while giving your teams time to focus on the value-add tasks.

Learn how automation can transform your back office

Transforming legacy systems

Are your services held-back by slow, inefficient legacy systems? We can help you transform.

Our local government experts help you generate a roadmap to enhanced quality and lower-cost processes, pinpointing the tech that will make the biggest differences for you.

Build your customer service transformation roadmap

Delivering seamless, multichannel citizen services

Your citizens expect to be able to engage with you on their channel of choice. Can you deliver a consistent, fast, personalised service?

We make it possible. Enabling self-serve – improving satisfaction, and turbocharging response times – we put actionable insights at your agents’ fingertips, in real-time.

Read how to use customer service to tackle the efficiency challenge

Guaranteeing data privacy, security and compliance

Your citizens trust you with their data. You can trust us with it too.

We’re accredited to the very highest government standards, holding ISO27001, ISO20000, Cyber Essentials Plus and HMG PGA accreditations.

And our systems are fully auditable, supporting your compliance requirements.

Find out about our industry leading accreditations

Discover how we can help your local authority save time, money and improve citizen service.

You’re all about service. So are we.

Arrange a free consultation with a team that has the experience, insight and technology to help your organisation do more for less.

Who we work with

Our solutions

Working for you

Use intelligent automation to shoulder manual, repetitive, back-office tasks. Complete work quickly, for less, with guaranteed accuracy – all while freeing-up your team’s valuable time.

Business process automation

Managing the mundane

Are your teams spending too much time on basic, repetitive administration? Our back-office support services leverage powerful automation and AI to take the work off their hands – saving time, cutting costs and delivering actionable insights.

Back-office support services

Under lock and key

Our data security advisers have more than six decades of experience working across the public and private sectors to design and implement safeguards into every part of our operations.

Secure digital systems

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