But you’re facing squeezed budgets, heightened demand for services, and skills shortages. You’re expected to continually do more for less, while building trust with citizens post-pandemic, making it harder and harder to deliver. Our customer experience and back-office solutions can help you tackle this challenge head on. We deliver solutions and technologies – from cutting-edge automation to artificial intelligence – that enhance services for citizens and save time and money. It’s smart counsel for smart councils, that means you can do more with less.
Maximising resources
How can you best maximise the value for citizens while delivering the services they need?
Our technology reduces costs, increases speed, frees up time and enhances service outcomes – improving citizen experience and building trust, all while giving your teams time to focus on the value-add tasks.
Transforming legacy systems
Are your services held-back by slow, inefficient legacy systems? We can help you transform.
Our local government experts help you generate a roadmap to enhanced quality and lower-cost processes, pinpointing the tech that will make the biggest differences for you.
Delivering seamless, multichannel citizen services
Your citizens expect to be able to engage with you on their channel of choice. Can you deliver a consistent, fast, personalised service?
We make it possible. Enabling self-serve – improving satisfaction, and turbocharging response times – we put actionable insights at your agents’ fingertips, in real-time.
Read how to use customer service to tackle the efficiency challenge
Guaranteeing data privacy, security and compliance
Your citizens trust you with their data. You can trust us with it too.
We’re accredited to the very highest government standards, holding ISO27001, ISO20000, Cyber Essentials Plus and HMG PGA accreditations.
And our systems are fully auditable, supporting your compliance requirements.
Discover how we can help your local authority save time, money and improve citizen service.
You’re all about service. So are we.
Arrange a free consultation with a team that has the experience, insight and technology to help your organisation do more for less.
Working for you
Use intelligent automation to shoulder manual, repetitive, back-office tasks. Complete work quickly, for less, with guaranteed accuracy – all while freeing-up your team’s valuable time.
Managing the mundane
Are your teams spending too much time on basic, repetitive administration? Our back-office support services leverage powerful automation and AI to take the work off their hands – saving time, cutting costs and delivering actionable insights.
Under lock and key
Our data security advisers have more than six decades of experience working across the public and private sectors to design and implement safeguards into every part of our operations.
Related links
