Local government organisations are being faced with shrinking budgets, meaning they must find new ways to make cost savings. Transforming services, including streamlining and standardising back-office processes is crucial in order to enhance efficiency and deliver better services to citizens. This step up in performance is badly needed at a time when state benefit reforms are increasing the volume and complexity of residents’ queries, and when new legislation heightens the focus on secure information management.
In this climate, a growing number of councils are turning to innovative automation technology, transformation and cyber security consultancy, and shared services models for the solutions they need, so that they can put resources where they are really needed. Unlike other solution providers, we are part of Bertelsmann that is majority owned by not-for-profit organisations, allowing us to take a long-term view of our partnerships and invest back into local communities.