Swedish Speaking Customer Service Adviser
Fixed Term 3 Months positions available. Working from Home an option.
Looking for an exciting, varied and rewarding career working with a global fashion retailer?
Delivering amazing customer service is the mission of our staff - they are talented individuals who can clearly communicate with callers and provide assistance that produces customer satisfaction. You’ll be part of a great team delivering a first class, professional telephone inbound/outbound service to support and delight customers with their queries and needs.
Fluency in both Swedish and English.
Ability to demonstrate a true passion for talking to customers with the ability to engage with customers who expect a premium level of personalised service.
Excellent interpersonal, written, and oral communication skills.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business.
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learnt during new-hire training.
Excellent PC skills. Strong typing and Internet navigation skills required.
Organisational and coordinating skills, the ability to work in a high volume, high pressure, deadline-oriented environment. Prepare complete and accurate work and update customer file
In return you can expect:
Excellent on the job training and on-going core skills development
23 days annual leave per year plus the 8 days’ statutory bank holidays
Opportunity to work additional overtime (when available)
Mon-Fri: 8-hour shift pattern between 07:30 and 19:30.
1 Saturday in 3 (day off in lieu following week for Saturdays worked).
- Working From Home
- Contact Centre International Language, Customer Service, Working From Home,