The Operations Manager is accountable for BMW Group UKs Company Customer Interaction Centre and will ensure that all, KPIs, services levels and business objectives are met and/or exceeded. This person will ensure that arvato meet the requirements of different internal and external customers, defining further development paths and ensuring customer satisfaction.
The key skills need for this role are below but having "Operational Management" experience within a fast paced
environment would great.
Excellent communication skills and planning skills
Ability to manage multiple tasks under pressure
Direct experience of liaising effectively and professionally
Good understanding of MI/Data Analysis and experience of
working with Office Documents
Experience of hosting call calibration sessions with Key clients
and colleagues across all aFS sites
Awareness of equal opportunities
Excellent analytical skills
Proven tactical and strategic decision making and problem
Relationship management and communication skills
Experience of managing social media customer interactions
Understanding of the automotive industry
Strong Leadership abilities
If you think you have the skills required please upload your CV. One of our internal recruitment team will review your CV and get in touch with more details of the role.
- Customer Service, Operations Manager,