|This Desktop Support Team performs a key function within the IT Department, with specific focus on the build, support and maintenance of the underlying infrastructure for both Arvato internal systems and those of Arvato clients. The team consists of a mix of server, network and desktop engineers as well as working with technical 3rd party partners and operate in line with a number of KPI’s across various customer contracts. The role may involve limited travel to arvato and customer locations.
The IT Desktop Support Engineer will have a wide technical remit supporting end user devices and their environment. be working in a professional and commercially orientated environment, as a member of a small team. The team will act as the support service for IT requests and issues, primarily for end user computing areas, but supporting the service desk analyst and the IT Infrastructure team across the environment. The ability to deliver quality support to end users is paramount to this role. This post holder will be operating in a pressured environment where every day is different and priorities can change quickly.
For this wide and varied role, it is essential that all team members have a high level of communication skills, exhibit technical competence, and, follow strictly agreed processes whilst documenting and recording queries and actions. The role will involve making use of remote management tools to support end users, manual handling in accordance with Health & Safety guidelines whilst deploying and removing IT equipment, the adherence to security protocols, and, the confidential handling of business and customer data. From time to time the role will involve working on project work, focusing on project tasks alongside team tasks, and, reporting back to project managers as required.
The team will cover operational hours between 08:00 and 18:00 on a rota basis. Out of hours working may be a requirement to undertake specific projects or accommodation moves for which prior notification will be given and overtime will be paid. On call, the provision of regular support requirements to Arvato staff delivering services before 08.00hrs and after 18.00hrs may be required on a rota basis. If applicable an allowance will be payable. A full manual UK driving licence is essential for travel to other sites.
There is plenty of opportunity within the role to pro-actively engage in a variety of tasks and it is essential that the role holder has a high level of communication skills, exhibits technical competence, and, can operate in a pressured environment where every day is different and priorities can change quickly. Annual performance reviews are conducted by the team leader and training is offered to deliver new technologies. Self- study is encouraged via PeopleNet, an online learning tool available to all employees.