Skills, knowledge & Expertise:
Strong experience in 2
nd line end user device support, M365 (Azure/InTune)
Experience in Incident Management and prioritisation of support tickets.
Evidence of positive customer facing communication skills.
Strong capabilities in following documented processes and verbal instruction.
Adaptable to change and capable of learning new skills & requirements.
Evidence of experience in the setup and support of all end-user devices and
Self-motivated, proactive with a “can do attitude”.
Well-developed written and oral communication, problem-solving and
Advanced level competence of Microsoft office suite and Windows desktop
1. Working in an ITIL environment/ITIL Foundation certified.
2. Working in a PRINCE2 environment.
3. Supporting IT for contact centres.
- IT Desktop Support Engineer,