Whilst you will need a degree of initiative, there are questions to ask and information screens to navigate, so you’ll be the type of person who works well in a structured environment and as part of a team.
A full training programme will equip you with the skills to deal effectively with all enquiries.
As the Service and Support Desk (part of the Customer Contact and Support Services function) is open from 8.00am to 6.00pm – Monday to Friday, you’ll be expected to participate in a rota to provide this level of cover.
Working as part of the Service and Support Desk team, you’ll be answering telephone enquiries and accessing our computer records for information, so you’ll need to be comfortable with PCs, keyboards, wearing a telephone headset, and happy to be on the telephone for the majority of the day.
This is a 12 month ftc role.
- Customer Service, Customer Service & Support Desk Team Member, Swansea,