We have a fantastic opportunity for customer service agents interested in working for a leading Spanish retailer.
This is a fixed term position with opportunities to get a permanent role.
Based in our office (Farnham Road Slough) but currently working from home.
Salary: £19,337 Per Annum
Hours of Work: 40 hours per week, working between Monday to Saturday, 8:30am - 8:30pm with pre-advised shift patterns however our offices are open 6:30am - 9pm, 7 days a week.
What will you be doing:
- Working as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight our client's customers
- Maintain an excellent knowledge of our client's portfolio of products in order to understand customer needs
- Responsible for skilfully retaining customers through positive customer relationship building
- Diffuse irate customer situations by utilising strong listening skills and probing techniques
- Take ownership of customers' concerns and act as a primary contact, providing name and telephone extension to help build confidence
- Act as intermediary between customer and appropriate departments to ensure customer satisfaction
- Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against.
Training will be provided
- Customer Service,