If you like helping people and are driven by quality customer service, this could be for you.
Whilst you will need a degree of initiative, there are questions to ask and information screens to navigate, so you’ll be the type of person who works well in a structured environment and as part of a team.
A full training programme will equip you with the skills to deal effectively with all enquiries.
As the Service and Support Desk (part of the Customer Contact and Support Services function) is open from 8.00am to 6.00pm – Monday to Friday, you’ll be expected to participate in a rota to provide this level of cover.
Note: There is also the opportunity to work towards an NVQ in Customer Services alongside this role.