Danish Customer Service Advisor (Ref: 63)
Danish Speaking Customer Service Adviser Fixed Term 6 Months positions available.
Working from Home an option.
Looking for an exciting, varied and rewarding career working with a global fashion retailer?Delivering amazing customer service is the mission of our staff – they are talented individuals who can clearly communicate with callers and provide assistance that produces customer satisfaction.
You’ll be part of a great team delivering a first class, professional telephone inbound/outbound service to support and delight customers with their queries and needs.
Requirements:Fluency in both Danish and English
Ability to demonstrate a true passion for talking to customers with the ability to engage with customers who expect a premium level of personalised service.
Excellent interpersonal, written, and oral communication skills.Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business.Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learnt during new-hire training.Excellent PC skills. Strong typing and Internet navigation skills required.Organisational and coordinating skills, the ability to work in a high volume, high pressure, deadline-oriented environment. Prepare complete and accurate work and update customer file
In return you can expect: Excellent on the job training and on-going core skills development23 days annual leave per year plus the 8 days’ statutory bank holidays. Opportunity to work additional overtime (when available)Working hours:Mon-Fri: 8-hour shift pattern between 07:30 and 19:30.1 Saturday in 3 (day off in lieu following week for Saturdays worked).
- Home Based, Slough
- Contact Centre International Language, Customer Service, Customer Service Working From Home