Customer Service Complaints Advisor – Farnborough (Ref: 54)
Do you have experience of working in a similar environment handling complaints along with lead generation and nurturing of customers.Experience of communicating with a high volume of customers to deliver an outstanding service, ideally in a contact center using social media and a variety of other channels i.e. telephone, email, post.
Experience of organizing and coordinating tasks; in a high volume, highly detailed, deadline- orientated environment.
Demonstrated ability to work in a dynamic and fast paced environment while ensuring a high level of Customer service is delivered to both external and internal customers.
Proven experienced of working within a Financial Services regulated environment is preferred, however a strong background in a customer service role will be considered as full training will be provided.
Minimum of 5 GCSES grades A-C desirable, but must include Math’s and English Language. Key skills/ Desirables: Essential: Telephony skills High volume output Computer Literacy Written Communication Numerical Understanding Organizational Skills Interpersonal Skills Verbal Skills Ability to Multi Skill Desirable: Data Protection Awareness Anti- Money Laundering awareness FCA Awareness Complaint Handling Techniques
- Customer Service Complaints Advisor