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Improve The Customer Service Experience

Improve The Customer Service Experience

Customer experience is rapidly becoming a real differentiator for brands. Advances in technology have unleashed a wave of competition, disrupting how we shop. An excellent product or service, at an attractive price, is no longer the key to customer satisfaction – these things are expected. How organisations make their customers feel and reducing consumer effort is now vital to standing out and thriving in the connected age.

Our suite of customer service, automation and analytics solutions enable you to provide a seamless, high quality experience across the customer journey, to improve satisfaction and drive up revenues.

Our track record of supporting both the private and public sector, means we understand how to combine the right people, technology and processes to help you achieve your strategic objectives, while having the experience of scaling up quickly to respond to spikes in demand or legislative changes. We help you put your customers at the heart of your operations.

Your Challenges. Our Solutions

Improve The Customer Service Experience

Increasing numbers of contact channels and evolving customer expectations presents a challenge for most companies. We design and implement innovative and seamless customer service solutions, allowing you to focus on your core strengths.

Customer Journey Design

Understanding how customers interact with your brand from pre-purchase through to after-sales support is key. We design integrated customer journeys that are efficient, scalable, and consistent across all channels.

Transforming Customer Service

It is not just about improving what organisations are currently doing, but completely transforming the way they think about customer service. From self-serve to AI, we help you realise what is possible.

Creating A Seamless Experience

How can companies provide a consistent brand experience? We design omni-channel solutions and create a single view of the customer, allowing you to seamlessly add new channels and respond quickly to queries wherever they originate from.

Optimising Processes

Deploying new technologies can create a more efficient experience, while reducing costs. We provide consultancy to help you choose the right solution, freeing up your employees to focus on tasks that need a human touch.

15

Seconds reduced average handing time (AHT) for a French car manufacturer

6

Times conversion rate increased by introducing 360-degree view of customer for an e-ticketing firm

1200000

Customer contacts handled annually for a high street retailer

1

Pound to 20 pence reduction in cost per transaction using robotic process automation

Our Services. Your Way.

Arvato’s comprehensive, end-to-end services helps companies conquer the customer experience.

Consulting

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We have experience in driving digital transformation for some of the world’s leading companies. From customer journey design, to process optimisation and technology roadmaps we can help you put your customer first.

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Customer Journey Design

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We design and create customer journeys that reflect how modern buyers interact with brands across all touch points. We future-proof your processes, so emerging channels can also be plugged-in with minimal disruption.

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Single View Of The Customer

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Our 360-degree view of the customer solution allows you to create a consolidated view of each customer. By leveraging AI, we provide service agents with next best actions, so they can deliver powerful personalisation and maximise each interaction.

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Self-Serve

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The ideal customer service experience allows people to purchase efficiently and solve their own queries with minimal effort. Through integrating chatbots into your website and messenger apps we give your customers the autonomy they crave.

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Customer Service

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With decades of experience managing the customer service functions of some of the world’s leading brands, Arvato can scale, transform and improve the quality of your operations, allowing you to focus on your core business.

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Automation & Agent Augmentation

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Whether it is deploying our ProcessAutomate RPA solution or chatbots to provide quick answers, we have the tools to transform your processes. We also use AI and analytics to enhance agents’ capabilities.

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Our Industry Insights

Customer service 2027: How automation, RPA and AI will transform the way that companies deliver customer service over the next decade

Our white paper takes an in-depth look at how the development of new technologies will transform customer service, reviewing how it could potentially impact both businesses and the contact centre workforce, over the next ten years.

The ultimate guide to social media customer service for automotive brands

Our guide provides tips and strategies to help you fine tune your customer service via social media to improve the customer experience, maximise brand loyalty and grow market share.

Premium brands need premium customer service: creating a single customer view in an omni-channel world

Our whitepaper outlines the importance of collating and aggregating customer information from multiple channels and presenting it in a single, easy-to-use format to create personalised, premium experiences.

Who we work with

Unlike a traditional client/supplier relationship, Arvato fully immersed their teams in our brand and became an extension of our business. They embody the same culture and ambition that we champion. Their commitment to brand knowledge and focused, product-specific training has helped us to enhance the quality our customer service, ensuring we can solve more of our customers’ enquiries at the first point of contact. We would highly recommend them to any business.

Luke Schonenberger, Ecommerce Manager at Benefit Cosmetics UK

Our Contact Details

  • Address: Arvato CRM Solutions UK, Phoenix One, 59-63 Farnham Road, Slough SL1 3TN
  • Phone: +44 (0)844 846 0800
  • Email: CRMSE@arvato.co.uk

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