Tech Companies Demand Global Customer Service Support With Efficiency, Flexibility And Scalability
The hi tech industry is constantly being disrupted and as such tech companies need speed, flexibility, and the ability to support customers as they expand into new geographies, if they are to make gains in the global economy. For technology companies, culture is everything. Selling products or services comes with the need to have highly skilled, passionate and culturally-aligned customer service representatives if they are to succeed.
Even the smallest start-up can suddenly turn into a global champion. Keeping customer service excellent, at scale, can be very hard for fast-growing businesses.
We help hi tech organisations and start-ups who struggle with quick growth to provide highly skilled resources across multiple channels, locations and products at short notice. By combining our hi tech expertise, with our multi-lingual capabilities, our proven, scalable solutions can help you to quickly drive growth, expand your global reach, increase your revenues and keep pace in a highly competitive and constantly evolving market.
Your Challenges. Our Solutions.
Ramping Up For Launches
It can be a challenge to employ and train staff to support product launch periods and seasonal peaks. Our experience in resourcing as well as a strong technological backbone enables clients to increase customer service capacity at short notice.
Selling Across Markets
Tech companies often rely on high growth across the global market to succeed. Arvato provides the multilingual language support for targeted markets and we understand how to match customer service to the culture of the country.
In such a fast-moving industry, products or services can take-off and require massive scaling at short notice. Arvato’s expertise in ramping up and our strategic global partnerships mean we can quickly provide customer service across regions and languages.
Complex Customer Requirements
Products are often complex in the tech sector and agents require high level expertise. Through our global partnerships, we have experience providing pre- and after- sales support for some of the leading tech brands.
High Powered Solutions
Tech companies need to solve challenges quickly. Arvato has a wealth of experience in providing the automated platforms and human support to serve customers in evolving landscapes – while keeping pace with changing demand.