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November 2019

Business Rates – How The System Works

November 12
London United Kingdom
£135

This course provides an excellent introduction to the subject for new starters and staff not employed within business rates teams, whilst delivering a thorough and extensive refresher for experienced officers due to the scope and interactive nature of the course.

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Council Tax Liability Masterclass

November 13
London United Kingdom
£135

This course focuses on the major issues relevant to the effective administration of Council Tax Liability processes. It provides an opportunity for in-depth consideration of key regulations and their practical application.

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Local Taxation Recovery & Enforcement – The Full Story

November 13
London United Kingdom
£150

This course considers how to develop an effective collection strategy and assesses the appropriateness and effectiveness of all available enforcement remedies. Delegates consider the practical requirements for developing an integrated collection strategy. The course outlines all statutory requirements for effective billing, collection, recovery and enforcement of local taxation. Who Should Attend All revenues staff, but particularly those directly involved with recovery functions or responsible for dealing with customer enquiries. It is extremely beneficial for supervisors, court Officers and those responsible for…

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Council Tax Exemptions & Discounts Masterclass

November 14
London London, United Kingdom
£135

This course focuses on the major issues affecting the administration of exemptions and discounts. The content develops an understanding of legislative requirements and discusses options for establishing best practice. Provides a chance to consider in detail the full scope and extent of exemption classes, discount disregard and disability reduction circumstances.   Who Should Attend All revenues and customer service staff dealing with council tax matters, as well as supervisors and managers involved in decision-making and dispute resolution.   Content Statutory…

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Local Taxation Recovery & Enforcement – The Full Story

November 15
London United Kingdom
£135

This course considers how to develop an effective collection strategy and assesses the appropriateness and effectiveness of all available enforcement remedies.

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January 2020

Council Tax & Deceased Estates

14th January 2020
London United Kingdom
£150

This course is designed to give delegates a comprehensive understanding of all technical aspects of this complicated area of council tax. The content develops an understanding of legislative requirements and discusses options for establishing best practice. It provides an opportunity to consider a wide range of practical issues that need to be addressed in order to correctly identify liability. Other primary legislation is considered in order to develop a full appreciation of matters to be addressed. Content Class F exemption regulations…

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2-day Business Rates Masterclass

15th January 2020 - 16th January 2020
London United Kingdom
£275

This course is specifically designed to give delegates an in-depth understanding of all technical aspects of business rates administration. The content develops an understanding of legislative requirements and discusses options for establishing best practice. It provides an opportunity to consider the practical procedural issues that need to be addressed in order to maximise business rate revenue. Who Should Attend All revenues and customer service staff dealing with council tax matters, as well as supervisors and managers involved in decision-making and…

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Council Tax – How The System Works

28th January 2020
Manchester United Kingdom
£150

This course covers all aspects of personal liability, discounts, exemptions and billing provisions. Course material focuses strongly on the practical day-to-day issues faced by local authority staff. Who Should Attend This course offers a comprehensive introduction to the subject for those who have previously had little, or no formal instruction, whilst also providing a thorough refresher for more experienced staff. Content Identification of dwellings Valuation principles Classes of exempt dwellings Hierachy of liability Joint taxpayers Disregards for discount purposes Billing…

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Local Taxation Debt Negotiation & Sustainable Payment

29th January 2020
Manchester United Kingdom
£150
Happy co-workers gather around a computer screen

This course aims to provide delegates with the skills and self-confidence to negotiate appropriate and sustainable repayment plans. It considers the key behavioural and psychological aspects of the negotiation process that need to be employed in order to find long-term solutions rather than short-term outcomes. Who Should Attend This course is suitable for all staff involved with any aspect of the payment or recovery of local taxation revenue. Content  Delinquent accounts  Positive influences on outcomes  Pareto analysis  Customer profiling  Success planning  Active…

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Local Taxation Recovery & Enforcement – The Full Story

30th January 2020
Manchester United Kingdom
£150

This course considers how to develop an effective collection strategy and assesses the appropriateness and effectiveness of all available enforcement remedies. Delegates consider the practical requirements for developing an integrated collection strategy. The course outlines all statutory requirements for effective billing, collection, recovery and enforcement of local taxation. Who Should Attend All revenues staff, but particularly those directly involved with recovery functions or responsible for dealing with customer enquiries. It is extremely beneficial for supervisors, court Officers and those responsible for…

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