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This course is specifically designed to give delegates an in-depth understanding of all technical aspects of business rates administration. The content develops an understanding of legislative requirements and discusses options for establishing best practice. It provides an opportunity to consider the practical procedural issues that need to be addressed in order to maximise business rate revenue. Who Should Attend All revenues and customer service staff dealing with council tax matters, as well as supervisors and managers involved in decision-making and…

This course covers all aspects of personal liability, discounts, exemptions and billing provisions. Course material focuses strongly on the practical day-to-day issues faced by local authority staff. Who Should Attend This course offers a comprehensive introduction to the subject for those who have previously had little, or no formal instruction, whilst also providing a thorough refresher for more experienced staff. Content Identification of dwellings Valuation principles Classes of exempt dwellings Hierachy of liability Joint taxpayers Disregards for discount purposes Billing…

This course aims to provide delegates with the skills and self-confidence to negotiate appropriate and sustainable repayment plans. It considers the key behavioural and psychological aspects of the negotiation process that need to be employed in order to find long-term solutions rather than short-term outcomes. Who Should Attend This course is suitable for all staff involved with any aspect of the payment or recovery of local taxation revenue. Content  Delinquent accounts  Positive influences on outcomes  Pareto analysis  Customer profiling  Success planning  Active…

This course considers how to develop an effective collection strategy and assesses the appropriateness and effectiveness of all available enforcement remedies. Delegates consider the practical requirements for developing an integrated collection strategy. The course outlines all statutory requirements for effective billing, collection, recovery and enforcement of local taxation. Who Should Attend All revenues staff, but particularly those directly involved with recovery functions or responsible for dealing with customer enquiries. It is extremely beneficial for supervisors, court Officers and those responsible for…

This course focuses on the major issues relevant to the effective administration of Council Tax Liability processes. It provides an opportunity for in-depth consideration of key regulations and their practical application. The content develops an in-depth technical understanding of legislative requirements and discusses options for establishing best practice. It provides an opportunity to consider the full scope and extent of all factors affecting liability. Content Statutory duties Information gathering The dwelling as a unit of assessment Determination of self-contained status Houses in…

This course focuses on the major issues affecting the administration of exemptions and discounts. The content develops an understanding of legislative requirements and discusses options for establishing best practice. Provides a chance to consider in detail the full scope and extent of exemption classes, discount disregard and disability reduction circumstances. Who Should Attend All revenues and customer service staff dealing with council tax matters, as well as supervisors and managers involved in decision-making and dispute resolution. Content Statutory duties Vacant…

The course covers all current insolvency procedures. This course delivers a detailed understanding of all current insolvency procedures. It focuses on the practical administrative impact on the recovery of local taxation debts. It provides a suitable framework for staff of all levels and experience. Who Should Attend All revenues staff who provide advice regarding customer liability, or are responsible for amending individual accounts. The course is extremely beneficial for supervisors, recovery staff, court officers and those responsible for making enforcement…

This course covers all aspects of personal liability, discounts, exemptions and billing provisions. Course material focuses strongly on the practical day-to-day issues faced by local authority staff. Who Should Attend This course offers a comprehensive introduction to the subject for those who have previously had little, or no formal instruction, whilst also providing a thorough refresher for more experienced staff. Content Identification of dwellings Valuation principles Classes of exempt dwellings Hierachy of liability Joint taxpayers Disregards for discount purposes Billing…