This course aims to provide delegates with the skills and self-confidence to negotiate appropriate and sustainable repayment plans. It considers the key behavioural and psychological aspects of the negotiation process that need to be employed in order to find long-term solutions rather than short-term outcomes.
Who Should Attend
This course is suitable for all staff involved with any aspect of the payment or recovery of local taxation revenue.
- Delinquent accounts
- Positive influences on outcomes
- Pareto analysis
- Customer profiling
- Success planning
- Active listening
- Six stages of negotiation
- Sustainable repayment plans
- Understanding and controlling behaviour
- Delaying tactics
- Questioning techniques
Terms & Conditions
Please click here for terms and conditions.
By completing and submitting this booking form you are confirming acceptance of the Terms and Conditions. Please note some details from this form will be held electronically on a training management system and used for statistical and managerial purposes. Under the terms of the Data Protection Act this information will be treated in a secure and confidential manner.