Arvato successfully delivers business continuity to support clients during COVID-19
Our business continuity management system (BCMS) has effectively supported and ensured the stability of prioritised services for our clients, during an unprecedented and challenging period. Our agile response to the COVID-19 pandemic was underpinned by collaboratively working with our clients and the resiliency of our employees, who have adapted to new ways of working for a prolonged period of time, outside of their normal contact centre working environment. This was a great team effort.
Our Strategic Incident Management Team, chaired by CEO, Debra Maxwell, has coordinated our company’s response to mitigate the impacts and risks to our clients and employees, alongside the ever-evolving national situation and changes in Government guidelines.
“Our clients trust us to provide critical services for their customers on their behalf and an effective, joined-up strategy for business resilience is essential in ensuring they receive a seamless and consistently compliant service, no matter what the situation” said Paul Jones, Head of Resilience & Continuity at Arvato CRM Solutions UK. “The organisation’s quick response to the emerging threat was testament to the importance our senior management has placed on resiliency by design, with business continuity embedded within our culture.”
The leadership teams within our business are continuing to work collaboratively to maintain and improve our organisational resiliency, to ensure we can respond as effectively to future risks and events.