It’s the results you strive for. Automatically.
Speed. Convenience. Personalisation. All key to CX success, and all factors our customer service automation solutions deliver. Working seamlessly with your human agents, they unlock powerful insights, slash your response times and reduce customer effort – improving your service quality, while unlocking significant time and cost efficiencies.
Delivers powerful, actionable insights to agents’ fingertips.
Enables self-serve options that reduce customer effort and handling time.
Unlocks time and cost efficiencies – delivering more for less.
34%
Of all general enquiries automated through chatbots for a premium automotive group.
100%
Accuracy – our automation processes perform tasks consistently, without error.
Transactions supported by automation, cutting processing time by up to 95%.
One conversation. Endless opportunity.
Our specialist teams will guide you through every step of the CX automation process – from planning to implanting and beyond. Click below for your first free consultation. The journey starts here.
We all know good service requires a personal touch.
But the personalisation that makes brands stand-out from the crowd in today’s landscape goes far beyond the basics. Gone are the days of a simple ‘insert name here’. Customers expect that you know their preferences and dislikes – and you tailor your service accordingly. Our customer service automation solutions enable this hyper-personalisation.
By automatically collating and consolidating data from every customer touchpoint – and every one of your organisation’s systems and records – into one single place, they build and maintain an all-important 360-degree customer view.
The best bit? The technology works around the clock, with 100% accuracy – freeing-up your team members’ time to get on with the complex, relationship-building, sales- or loyalty-driving work that they excel at.
Not every contact requires a human agent.
We know that efficient, effective, service is all about matching the right tool to the right job – at the right time. Our customer service automation solutions work seamlessly across channels, and with your team, to help manage and automate stages of enquiries – giving your customers faster resolution to their questions and optimising your agents time.
From AI-driven chatbots that can answer simple queries, to automated voice verification solutions, our tools can be deployed at every stage of the customer journey.
There’s no need to worry about it throwing a spanner in the works. This tech is smart – analysing customer intent, context and even emotion to deliver relevant, human-like responses.
And, together, it slashes response times, particularly for simple queries, in turn increasing customer satisfaction and boosting loyalty.
Your human agents are your greatest asset.
But is your CX operation unlocking their full potential? Cutting-edge, AI-powered tools, analyse information on customer preference and past behaviour to generate ‘next best actions’. This enables your team members to predict and respond to customers’ needs more effectively – or even reach out proactively. This reduces effort, boosts loyalty, and creates more opportunities for cross-selling and upselling.
Our customer service automation solutions help automatically guide agents, step-by-step through complex customer interactions – maximising speed and efficiency, and driving customer satisfaction. It can also help translate text in real-time, unlocking multi-lingual CX capabilities.
And it takes on basic, repetitive elements of the contact, such as data entry, meaning your agents can focus entirely on the customer in front of them.
It’s a skilled, powerful extra pair of hands – entirely through bits and bytes.
