Challenge: to improve efficiencies without compromising on quality
Having already implemented all the possible changes across its transactional services with the capacity it had available in-house, the Council decided to look for an outsourcing partner that could help develop alternative, innovative ways of delivering the services at a price it could afford.
Arvato was chosen because of its extensive public and private sector experience, its ability to use innovation to transform services and its credible commitment to the Council’s values.
In March 2012, Slough Borough Council entered a 10-year partnership with Arvato to provide a range of transactional and corporate services, including revenues and benefits, payroll, finance services, HR and logistics services. The partnership was subsequently extended in December 2013 to include customer services and ICT.
In total, 198 Council employees were TUPE-transferred to Arvato.