Arvato and the Department for Transport (DfT) have successfully transitioned the department’s family of executive agencies into a shared service centre, providing fully standardised back-office services for the first time in the department’s history.
Since 2013, the Arvato centre has been focused on transforming HR, payroll, finance and procurement services for the DfT, the Driving and Vehicle Licensing Agency (DVLA), Highways England (HE), the Maritime and Coastguard Agency (MCA) and the Driver and Vehicle Standards Agency (DVSA).
In September 2017, the DVSA became the final DfT agency to migrate to the centre’s standardised platform, marking a successful 12 months for the Swansea-based centre.
The shared services offering balances flexibility with the cost savings and efficiency gains of a standardised backoffice. 22,500 civil servants are using the portals to self-serve their back-office administrative tasks, helping them spend more time on delivering vital public services.