Arvato and the Department for Transport (DfT) have successfully transitioned the department’s family of executive agencies into a shared service centre, providing fully standardised back-office services for the first time in the department’s history.
Since 2013, the Arvato centre has been focused on transforming HR, payroll, finance and procurement services for the DfT, the Driving and Vehicle Licensing Agency (DVLA), Highways England (HE), the Maritime and Coastguard Agency (MCA) and the Driver and Vehicle Standards Agency (DVSA).
In September 2017, the DVSA became the final DfT agency to migrate to the centre’s standardised platform, marking a successful 12 months for the Swansea-based centre.
The shared services offering balances flexibility with the cost savings and efficiency gains of a standardised backoffice. 22,500 civil servants are using the portals to self-serve their back-office administrative tasks, helping them spend more time on delivering vital public services.
Arvato worked collaboratively with the DfT to develop a shared service centre that supports the department’s core business objectives:
A well-structured, results driven transition plan and timeline has played a key role in ensuring the smooth migration for the DVSA – a key milestone in completing the organisation’s merger of the Vehicle and Operator Services Agency (VOSA) with the Driving Standards Agency (DSA) to create DVSA.
The centre is accredited to the same high level of security as central government departments, with a significant focus on information assurance and IT defence.
Strong governance between Arvato and the DfT and its executive agencies has been key to delivering success over the past 12 months:
Arvato’s shared service centre for central government holds the following accreditations:
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