Challenge: to develop an equal partnership
In October 2010, Arvato agreed a 10-year outsourcing partnership worth £40m with Chesterfield Borough Council to deliver a range of key services, including customer services, revenues, benefits, human resources, payroll, ICT, accounts payable and invoice processing; with sub-contractor Kier providing engineering services, facilities maintenance, and asset management.
Over the course of the contract, Arvato will make savings of £4m and is investing £1.7m in technology and infrastructure, including £250,000 for the redevelopment of Chesterfield’s customer service centre.
Chesterfield was one of the first borough councils in the UK to outsource its services and this pioneering partnership of equals has already delivered outstanding results.